FAQ

Shipping
  • When will my item arrive?
    We typically package orders within 1-3 business days. Once picked up and scanned into the system by our carrier, orders may take 2-5 business days to arrive, depending on where you are.
  • Do you offer same-day delivery?
    Do you need expedited shipments? Email us at hello@otio.world.
  • Do you ship to international countries?
    Right now, we’re only shipping in the US. If you’d like us to launch our products in your country, send us an email at hello@otio.world.
Orders
  • What if I want to change an order?
    If you need to change an order after confirming your purchase, send us an email at orders@otio.world. Sometimes, we can change the orders if you contact us within a couple of hours after the purchase, but we can’t guarantee this.
Returns & Refunds
  • What if the product was broken while being shipped to me?
    Our shipping boxes are designed to be amazingly durable. But, if your product was damaged while it was being shipped to you, no problem. Connect with us at orders@otio.world with a photo, your order number, and we’ll swap out the candle.
  • Can I return the candle?
    If there’s something wrong with your candle, email us at orders@otio.world within 21 days of order and we’ll help get the process started.

    As a growing independent business, we aren’t able to cover shipping costs yet but are always happy to send exchanges at no extra cost. Both exchanges and returns must be made within 21 days of delivery and require an order number.
Credit
  • Thank you
    Thank you to everyone who has invested their time and energy to make Otio what it is today.