Terms & Conditions

By making a purchase on the Otio Online Store, you confirm that you have reviewed and accepted these Terms and Conditions. If you are unhappy with any parts of these terms, please reach out to us at hi@otio.world prior to making your purchase.

Payment Information
We welcome payment through most major credit cards, ensuring that all transactions are securely encrypted. If you encounter any difficulties while placing an order, please don't hesitate to reach out to us via email.

Once we receive your payment, we'll promptly confirm that your order was accepted by sending a confirmation email to the address provided in your order form.

Return and Exchanges
If you wish to return your purchase for store credit or exchange, you have up to 14 days from receipt to do so. Please ensure the product is in resellable condition to qualify for credit or exchange.

Kindly note that all discounted items, collaboration items, and special release items are considered final sale. Additionally, shipping and handling charges are non-refundable.

To initiate the return process, please reach out to us with your name, email address, and order number.

Please refer to the FAQ section for further details on returns.